The question is: how many of these messages are getting through?

Not many, according to environmental psychologist Professor Robert Gifford, from Canada’s University of Victoria. Presenting his research at the 27th International Congress of Applied Psychology in Melbourne during July, Gifford highlighted the complexity inherent in communicating climate-change issues.

His research suggests that consumers face a number of obstacles that block climate-change messages. These obstacles, which he calls the ‘dragons’ of climate change, are experienced to varying degrees by different people at any one time. They stop the public from taking action on environmental issues, relegating them to the sidelines as concerned bystanders.

Gifford’s six ‘dragons’ of climate change:

1. Limited cognition – Consumers battling this dragon feel that they don’t need to do anything about the environment because they believe that everything will just work out anyway, or are too tuned to the present to be concerned about what might happen in the future.
2. Ideology – Also referred to as ‘tech salvation’, this refers to consumers’ reliance upon scientists to save the day, or believing that Mother Nature will take care of everything. This is similar to religious ideology, in which a person believes that faith will save them.
3. Social comparison – When what we do is influenced by what others do. For example, ‘If they’re not recycling, I’m not going to either.’
4. Investment – Investment in ‘non-sustainable’ actions brings up a consumer’s conflicts between environmental aspirations and other goals or aspirations. For example, if a consumer has just bought a new car, they might believe that justifying the purchase (by driving) outweighs the environmental issues.
5. Mistrust or discredence – Refusing to give credibility to authorities (scientists, governments etc.) because of a mistrust of these groups.
6. Limited behaviour – This is when a person is doing the right thing but not to any great extent. For example, someone could choose to use an energy-efficient product but compensate by overusing it.

According to Gifford, these obstacles should inform the way climate campaigning is undertaken. He believes it should take on a number of different forms, based on the needs and obstacles faced by different demographic groups.

Where it fits: the body of research on communicating climate change

Gifford’s research adds to a great global body of knowledge about communicating climate change.

Fenton Communications recently analysed a number of research reports from Australia, Europe and the US that explored the global problem of motivating consumers to act on climate change.

The research findings had some common themes that should be considered when communicating climate change:

• Social acceptance is important – Consumers no longer act alone. They are more likely to change their behaviour when influenced by the groups and communities to which they belong. Similarly, they are more likely to trust and be motivated by other people than by institutions or government.
• Big achievements spark smaller ones – Major achievements on environmental issues motivate people to take action. For example, a large solar-energy installation will encourage people to conserve energy or install their own solar-energy systems. Promote these big successes, rather than just publicising the doom and gloom.
• We have a mismatch between the problem and the solution – ‘Climate change is the greatest problem facing mankind’, yet we tell consumers that it can be solved by turning off a light. In an effort to foster simple actions on climate change, a mismatch has been created in consumers’ minds between the problem and the solution . Simple solutions need to seem heroic enough to tackle the size of the climate-change problem.
• Ego is still a great motivator – While we would all like to believe humans can be purely altruistic, feeding self-esteem can still provide great results. Give consumers opportunity to receive praise for completing green actions.

A key learning from all the research into climate-change communication, backed up by Gifford’s presentation in Melbourne, is the need to understand audiences so that you can target them with messages and actions that are specific to their lifestyle.

Effective research, a well-segmented communication strategy and careful evaluation can help to drive consumers off the sidelines and back into action on climate change.

David Micallef is the Group Account Manager for Sustainability and Infrastructure and Head of Media at Fenton Communications. He has extensive experience in developing and implementing communications, media and stakeholder-engagement strategy in the sustainability sector, and has worked with a range of clients in the government and NGO sectors.

North West Health

North West Dialysis Service (NWDS) is the largest provider of dialysis services in Australia. NWDS provides dialysis (artificial life support) for 640 Victorians with kidney failure at 30 centres and 160 homes across metropolitan and regional areas. 560 of these patients are connected to machines that ‘clean’ their blood for 12–48 hours per week.

This process, called haemodialysis (or blood filtration), requires large volumes of water that have been processed by pre-filtration and reverse osmosis to achieve certain chemical and microbiological standards. During this process, clean ‘reject’ water (i.e. water that does not meet dialysis standards but may meet potable standards) is generated. Unless this water is captured and redirected for a suitable purpose, it goes directly to the centre’s sewerage system.

NWDS alone produces over 12.8 million litres of recyclable reject water per annum, the majority of which currently goes down the drain.

With the help of a Smart Water Fund grant, NWDS is investigating the potential of capturing and reusing dialysis reject water for beneficial use by local communities surrounding dialysis centres. The project is currently assessing the quality of reject water at 18 centres and is working in consultation with local communities to match the reject water to community needs.

A report and reference manual on the results of the study will be prepared and shared with dialysis services across Australia to potentially allow the replication of the project in other services.

Western Health

Western Health operates three hospitals in Melbourne’s western suburbs, offering a broad range of healthcare services. Operating 24 hours a day, the Western, Williamstown and Sunshine hospitals have a combined water usage of 580 kilolitres a day across their bathrooms, laundry, kitchen, cleaning and streilisation areas.

The Central Sterile Supply Department is responsible for cleaning and sterilising contaminated medical instruments and packaging them for reuse. This service is performed with a machine called a Hi Pre-vacuum steriliser. Western Health currently has nine of these sterilising machines located across its three hospitals.

The machines use large amounts of water in the form of steam to sterilise instruments. At the end of the process, the steam leaves the steriliser at 80ºC and must be cooled using a cold water condenser before it can be released into the sewerage system.

Western Health looked at two options to reuse this wastewater. The first option was to store and reuse the water to flush toilets. Further investigation into this option, however, revealed a number of issues including:

• space requirements and storage problems with respect to Legionella
• existing infrastructure and building design that would create redirection problems,and
• concerns from City West Water about the quality of waste water.

The second option was to modify each steriliser to use chilled water. The machines could then be connected to the hospital’s existing reticulated air-conditioning systems. These systems operate by circulating chilled water throughout the buildings on a closed loop circuit. Each steriliser operates using the chilled water, after which the wastewater is returned to the central cooling unit, ready for reuse.

It was found that both options saved similar amounts of water. However, in light of the number of concerns raised with regard to recycling water for toilet flushing, Western Health moved to implement the chilled water option. By connecting the sterilisation machines to the existing air-conditioning system, the hospitals expect to save over 20 million litres of water per annum.

The project has reduced the hospitals’ water bill and sewerage costs, with a saving of $24,950 expected per year. As a bonus, the cost savings associated with the project can be directed to enhance the delivery of care across Western Health hospitals.

Where can you see savings in your organisation? Send us a comment below.

David Micallef is the Group Account Manager for Sustainability and Infrastructure and Head of Media at Fenton Communications. He has extensive experience in developing and implementing communications, media and stakeholder-engagement strategy in the sustainability sector, and has worked with a range of clients in the government and NGO sectors.